Richard will mystery shop your business and critique your current customer experience, then coach your entire staff of the importance of exceptional customer service.
Richard will help your business define your customer journey according to the following stages:
Awareness
First impressions
The greeting
The face to face experience
The farewell and follow up
What makes them a repeat customer
What makes a loyal customer
Richard will help your business define your customer journey according to the following stages:
Awareness
First impressions
The greeting
The face to face experience
The farewell and follow up
What makes them a repeat customer
What makes a loyal customer